If the management is so rude on the phone, I cannot even imagine what it's like going there in person. A simple call to ask about a certain brand of tile went so horrible that I had to say "You are way too rude" and hang up. Wake up people. There are plenty of other tile stores, not to mention crazy deals online. You don't want to go out of business, improve your service!!!
Every time I go to Powerline Imports to pick up their products, They gave it to me about less than 5 minutes and the staff were very friendly to the customers. The quality of the tiles are excellent. It's an B+ on the service.
