I have ordered from Posies in the past for friends who live on UWS had been very happy with my experience. However, this time they took down the wrong address during my order. I had told them the flowers were to be delivered to a residential building with a doorman to sign for the flowers but when they got to the wrong address that was (i) not a residential building, (ii) did not have a doorman and (iii) did not have a suite/unit/apartment with the apartment number I gave them, they just left. They never contacted me to verify that they had the correct address even though they had my contact information. It was two days later when I contacted my friend to ask if she had received anything that I found out the flowers I had already paid for had not been delivered. Given the prices, this was terrible customer service and I will no longer be ordering flowers from Posies.
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