The idea is great, but the service is poor and does not adhere to the wonderful promises made on Petco's website. I have left my dog at this establishment several times during the past couple of months and here are my observations:
1. Dogs are separated by size and possibly temperament. While the area for the big dogs is cleaned regularly, the one for the small dogs is neglected for hours. Dogs in the small suite have peed at several places (yes, you can see it on the webcam), and no one, repeat, NO ONE, came to clean the area up or even refill the water bowls.
2. The website indicates that the employees play with the dogs to entertain them. During the 2 times that I observed the suites via webcam, no one played with either the big, but specially the small dogs. They were just laying around, bored/tired, and in their or some other dog's pee.
3. The place is understaffed. Two-three people, three suites (one of which is often closed with almost 20-30 large dogs squeezed in the other). Of them, one moves between the front desk and playsuite.
As I mentioned above, the concept is great and an affordable option for some dog-owners. But, the place needs to hire more employees who genuinely enjoy their job, and who would gladly play with their canine buddies. The place is lacking in constant cleaning and replenishing of water bowls...maybe because it is understaffed?
Hope the management takes the right steps to improve the quality of this invaluable service.
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