Rate and write a Review for Planet Fitness - Woodland Park, NJ
Reviews to Planet Fitness - Woodland Park, NJ
Not a decent stationary bike in the place. All broken, peddles clicking etc. Only 4 weight stations. Not enough!
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Thus far I like it. It is cleaner than the other gym I was a member of. It opens at 5am on weekdays, I can squeeze a quick workout before my day starts andI like the unlimited visitor's passes.
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It is m first day for my membership it good I like that the machine is not crowed
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I had a HORRID experience here.
FIRSTLY after my second visit to gym I noticed a WART growing on my finger. I have never had a wart in my life and from my understanding this is now a problem I will have to deal with for the rest of my life. Apparently they grow, go away, and then come back.
SECONDLY I spoke to a young woman (unfortunately I did not grab her name) and asked that my account be closed, she did something in the computer and told me it was done. I SPECIFICALLY asked would my account be charged again she told me no, that I had nothing to worry about it was all done and if I wanted to come back all I had to do is re-sign up she even went as far as to explain different plan options and payment methods. Two moths later I checked my account and realized that PLANET FITNESS made SIX ATTEMPTS to collect payment from my account, resulting in SIX $35.00 return check fees. I made a call to the store manager Toni-Ann and told her my story, she in turn told me that if I wanted to cancel my account I should have went online and done so to avoid the charges ( clearly I would have done so to avoid $210.00 worth of fees in an account that I had no money in.) I explained to her AGAIN that the rep assured me that my account was closed. she then replied that it was a matter that she would have to forward to her regional/district manager Anthony (yes in the same conversation she reffered to the same man as a regional and then a district manager, to my understanding those are two different job titles with two completely different pay grades). She told me that Anthony would be calling me back by the end of the week (upon my request) to let me know how he would be able to help me. A week later I heard nothing so I reached back out to Ms.Toni-ann, she picked up the phone and began tripping over her words as if she was struggling to come up with a story, she explained to me that "Anthony the regional manager" refused to issue me any type of credit and also refused to contact me via phone or email because he was "busy with business" she then told me "unfortunately the $210 worth of fees in your personal bank account is your issue, but what I can do is close out your account here with us. You will still have a balance with us for the two months of service even though you did not come to the gym, but this balance will not affect your credit but if down the line you want to join this gym again you will have to clear this balance first." I told her that was not going to work, I would still like her to insure my account was closed but I would also like her to let Anthony know that I would really like to have contact with him weather it be by phone or email. Just because they do not properly train their employees does not make it fair that I have to pay. Needless to say I still have not heard from Mr.Anthony or Ms.Toni-Ann and there was ANOTHER attempt by Planet Fitness to collect their fee from my account.
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For $10 a month, it does its purpose. Majority of machines are cardio, and they have free weights up to 60lb. For most people just looking to stay fit it works. If you need to go really intense look elsewhere. The gym is clean and the people at the desk are pleasant.
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