Planet Fitness - Staten Island (South Ave), NY

polite employee's & very clean area

Was pleasantly surprised by this gym. Nice, clean, staff very friendly. Not as crowded as I was expecting. I think because its off the beaten path in Staten Island, less people go there. Parking Lot can get a bit crazy on the weekends since its in a strip mall and there is a modell's and chucky cheese place there.. Only minor issue are lockers. They seem to be all banged up and sometimes its a pain in the backside to get a lock on and off... but a small price to pay for the price you do pay..lol

Do to a job change on mine, I came into the South Ave. Staten Island NY location over 2 years ago and signed a paper to cancel my membership. Since then this gym has been charging my card- I have called and asked many times for them to please stop. (I paid my CC not to be put into collections while I attempted to have them stop) I was told I had to come in again to cancel bc the employee at the time must have "forgot" to scan in my paper. The employee incompetency is costing me over $600. I was told to produce my copy from over 2 years ago and was basically told by the manager Danielle Schechtman that I was lying. She is very rude, condescending and laughed while I stressed to her that I did cancel my account. She said there was nothing she can do for me. I never had an issue with this gym until I attempted to cancel my account. They have been fraudulently charging me over 2 years and claim I never followed their procedure to come into the gym to cancel when I know I did. I am now fighting them with my credit card company. It is not fair they can keep charging you based on a paper that an employee misplaced obviously!

I liked the gym and thought that for the price it was decent. Then I decided to get the Black Card for a little more, which has a little more benefits and it's a One year contract. So because of economical issues I called two days ago to cancel my contract and she told me it was about $57 dollars (or something like that) to cancel, and I would have to come in to do it. I was planning to go in today to do this, but exactly today I got a charge of $41.73, so I called them to find out what this was and it turns out they charged me an annual fee - Even though it has NOT been a year since I first got my contract!! I've only had this membership for 6 months! I don't see that as fair or right. So now they're saying I'd have to pay the annual fee PLUS the fee to cancel my contract!!! I'm not happy at all & I will warn others about this.

You can't beat the price at Planet Fitness - $10 per month for a general membership. This location offers many elliptical machines, treadmills, bikes, weight machines, etc. The hours are perfect - 24 hours Monday - Friday and 7am-7pm on Saturday and Sunday. I usually go at 3:00 during the week and it is almost always empty. I never have to wait to use any machines. They do ask they you clean the machines once you have finished using them. The locker room and changing/shower facilities are always clean.