I pursued an apartment rental with a Picture Realty Agent named Dale who verbally guaranteed me the rental, took my deposit and credit check fee, and set up an appointment to sign a lease. The morning of the appointment she phoned to tell me she had miscommunicated with the owner and he had changed the rental terms and monthly rent. I was unwilling to accept the alternative she offered. I was left scrambling to find another rental at the last minute.
Dale refused to refund my credit check fee and refused to furnish me with a copy of the credit check I had paid for, which I am entitled to by law. Due to my persistence, Dale eventually agreed to refund me the credit check fee if I stopped by her office, but has since failed to return my calls and messages and has not been available at her office when I have stopped by to retrieve reimbursement.
I found the entire encounter to be shady and extremely unprofessional and would definitely caution anyone dealing with this agency.
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