Physical Therapy & Health Spa: Tolentino Ernesto A MD

The Worst practice ever. I got here for a 2:30pm appointment and after filling in the paper-work I waited for three hours - THREE HOURS on a freaking WORK DAY - sitting around and just WAITING to be brought into the Doctor's office. Funnily enough, the wait doesn't end there, I wait - sitting around in the Doctor's office for over an hour and still no sign of the Doctor. I don't know how good the doctor is because I never got to see him.. Frustrated after waiting for a good four hours, I just walked out. The experience started off with the attendant who answered the call - she put me on hold for "1 second" that lasted for a full 20 minutes and no answer, I had to hang-up and dial back. The same attendant answers and without so much so as an acknowledgement of fact that she forgot about me after placing me on hold she goes ahead and schedules me for an appointment - I mean, whatever happened to a courteous apology because I understand attendants have a difficult job, but lack of basic customer experience skills that's just unforgivable. Be that as it may, I decided to still go ahead and get an appointment because it's the doctor that matters right? Well, stupid decision - I wasted half my work day and came away without even getting a hello from the doctor - WORST PRACTICE EVER, I can only imagine how good the treatment would have been. STAY AWAY form this place - this is the ABSOLUTE WORST. I would GIVE IT A ZERO STAR IF I COULD.