Peter Andrews

Great gifts

BUYER BEWARE:

Although Lisa Imerti, the store manager agreed to cancel an $827 charge for a dining room table and NOT FIGHT the dispute i lodged with American Express, she DID NOT KEEP HER WORD!
The store agreed to refund my money for the dining room chairs ( they had to be ordered ) but REFUSED to cancel the table ( in Stock.) I tried to find other chairs but they had no chairs to match the table..After weeks of begging and pleading with Lisa not to force me to keep PART of the order ( dining table with no chairs ), She agreed. That was the last week in March 2015.
I BELIEVED HER....but On May 4,2015 when i heard from Amex that they did fight the dispute and sent Amex a FURNITURE INFO SHEET that i did sign but I DID NOT INITIAL THE BOX INDICATING ACCEPTANCE OF NO RETURN POLICY....
I called Lisa Immediately! She said "SORRY BUT MY BOSSES WOULD NOT LET ME CANCEL THE TABLE AS I PROMISED...BUT I DID CALL AND LEAVE YOU A MESSAGE AND WE HAVE BEEN WAITING SINCE MARCH FOR YOU TO CALL AND SET UP A DELIVERY!"
For over 6 weeks this store manager knew i thought it was cancelled and let me wait until May to hear from Amex that it wasn't....
Buyer BEWARE....im sure if you have no problems you won't experience my nightmare....but if anything goes wrong....BEWARE...A store manager has no authority to provide customer service and make decisions.....and they are not honest ...GET EVERYTHING IN WRITING... or be safe and
SHOP ELSEWHERE

I LOVE THIS STORE! I have been shopping at PeterAndrews for years and the staff is always friendly and warm. The store has fantastic prices and they have many great gifts. Now they also sell furniture at incredible prices. I would recommend this store to anyone who loves great deals!