Petco Pet Store

The reason I've given it 4 stars is because I know what it was like when they first opened. But they have brought in a new crew of experienced groomers and the system is working better than ever. I wish you all would come baack and give them a try again. Its very convenient and the salon opens earlier so you can drop off before going to work or shopping and will be ready by the time you get you return.

listen i understand that some of you reviewers had probably had some bad services in the past at the grooming salon but we are new and improved we have all new staff at the salon no more of the rude people that used to be there i currently work in the salon an we improve everyday i really do apologize for your past experiences

It's a convenient to have the store in the neighborhood but the grooming department is horrible. I took my girl daisy to get pampered on three occasions the first and second cut was beautifully done but the third cut was horrible. I found out that they change the young lady who trimmed my baby before. I went back to petland. For the same service that cost around $60 I pay $47 at petland.

The grooming departments appt. system SUCKS. Twice I made an appt. and both times I had an issue. The first time I made an appt: I went in on the assigned appt date; they told me that I didn't have one and that I had actually missed it. (Me being a stickler for keeping appointments) I told them they were wrong. After a few minutes of banter, they told me someone canceled and I could take they're spot. (I said to myself "you mean my spot"). The 2nd time; not to have the same issues I called 2 days prior to confirm my appt. They told me that I didn't have an appt. (here we go again). Again with the back and forth banter. I even tried to explain to the clerk that,while I was making the appt: the clerk told me about a new shot that all the dogs needed and every Sat. a team of Vets will be there to give shots at a low cost. And that my dog could come in 24hrs.after he rec'd his shot. I told the clerk how would I have known this if I didn't speak to a clerk. Well. she had the audacity to give me a spiel about people manipulating the system. WHHAAAT. NEVER MIND. That same day I looked up Pet Smart in Canarise; seen that I can actually make an appt. on line. I called to confirm my appt. They told me who my groomer would be. I went on my scheduled date. No Problem At All.
That being said PETCO GROOMING APPT. SYSTEM SUCKS!!!!!!!!!!! And they could also brush up on their grooming skills as well. Just Saying.

Great staff, they'll fix your car the first time in.