Pep Boys Auto Parts & Service

Brought in a loose tire for a new one to be mounted and it took almost 3 hours. While the other techs are messing around.

I decided to take down my original post because the manager Orlando worked 100% with me and gave me what I wanted,needed, and even more. Even tho it was a rough beginning we worked it through. I'm a happy and satisfied costumer I shall also be a return customer! Great job

Here we go...this is why i prefer to work with auto shops that arn't owned by big companies. All i wanted to have done was a simple headlight replacement. My bumper had a SCRATCH on the front. When i came back to pick up my car, THE RIGHT TOP END OF THE BUMPER WAS STICKING OUT. It's like they almost don't care. Actually i don't think they even care. All they really care about is money. Imagine coming in for an oil change and they come at you with "packages" that include not just an oil change, but "complete vehicle inspection", "all other fluid checks", and then proceed to charge you absurd amounts of your hard earned money for being almost tricked into believing that you're doing good for your car and maintaining it. I expecially hate the mechanics here, except one guy who seemed to know what he's talking about but i forgot his name. I also have another horrible experience i'd like to mention. The cashiers know absolutely nothing about cars. The cashier recommended that i have a brand new rim installed as well as a tire because my tire had a bubble on it. He said it wasn't "sitting flush against the rim". The mechanic who i appreciate told me that the rim is perfectly fine because it holds air in and there seems to be no bents or cracks. Upon getting the tire replaced the mechanic was right. But if i was gullable enough to believe the cashier, it wouldve cost me another 150$ for a rim that doesn't even need to be replaced. I hate this place. Everything about it makes my cringe. Why do companies that should focus on reliable and good car service turn into a retail business. I pray, i'm aethist, that this specific store cleans up their act.

WORSE SERVICE I HAVE EVER EXPERIENCED!!!!!! BEWARE!!!!one of the employees wrote in permant marker inside my engine bay as a "joke" thinking I wouldn't see it. I took pictures and drove right back to complain to the manager, manager didn't seem to give a sh*t and had the worker clean it off. What kind of childish employees do you have working there!!!! Never going back and I strongly advise you guys too do the same. Who knows what they do too your vehicles when your not there.

Needed to change Headlight on my Audi Q7 The guys told me it might take 1 hour had it done in fifteen min. Jose was very friendly and helpful even checked my tire pressure. Mack and Orlando are always willing to help. Great group working at this location with lots of happy smiles too.