Pep Boys Auto Parts & Service

I had a 9:00 appointment for a simple oil change and it took 3 hours to get my car back! Only one mechanic showed up to work. To make things worse, there was no heat in the garage where the mechanic was working and it was only 11degrees! Totally unfair working conditions.

Easy location on sunrise, customer service is spot on and I never have to wait long to finish shopping. In and out in minutes.

Discovered a nail in my wife's tire on a Sunday morning. Everywhere was closed. Filled the tire with air and kept my fingers crossed the truck would make it from Lynbrook to Baldwin. It did. The guys at Pep Boys had it plugged in under an hour. If it happens again (which it will because my wife has an eye for aiming at nails) I'll be back.

Stand in front of the counter a few minutes and you will see how "shady" these people are. Every tech would ce out of the door tell the manager what else the car needed then they would laugh as if it was a joke. I bought 4 new tires Saturday came back with a flat on Monday and seatus the manager would not take any responsibility. Stated the tps sensor corroded in 48 hours. They apparently checked them when changing the tiress

This is a very dishonest place that will try to tell you that you need work done to your car that is really not necessary. I was told that my car needed a tuneup and they would replace the plugs, filters, fluids, etc. A few days later I was a little skeptical about the plugs being replaced because none of the caps for the plugs looked like they were touched so I unscrewed the caps and removed two plugs. I was shocked to notice that both were the original plugs. They had a little rust on them and I knew there was no way on earth they were new.
I then checked the filters and noticed that only the regular air filter was replaced and not the cabin air filter. They also claimed that they did a radiator flush which I don't believe was done either.
When I spoke to the manager about this he was stammering and nervous. I filed a report with the BBB about these guys.

Don't ever send your car to Pepboys, especially this one in Baldwin. They are dishonest and liars. I do not know what they gain in lying to people. It's not like this is a private shop so it leads me to believe that Pepboys themselves are encouraging their staff to lie to people. Whatever the case may be I will never step foot in their stores ever again.