Paul's Garage

Let me start out by saying I don't usually right reviews but felt compelled to do so after having 2 similar experiences at this mechanic. I was referred over by a family member who also services his car here. This is the second time I serviced my car here (2 different cars) and at the time of the first servicing I noticed that it took them a total of 3 days to fix my car which I thought was extremely long based on my experiences with my other mechanic which is also very busy but finds a way to service my cars right away. In addition my car just required an alternator. I was told at the time that they were busy and not able to get to it right away even though I was told when I dropped it off that they would look at it right away. I also noticed that there prices are more expensive then your typical mechanic but I am the type of person that I believe you get what you pay for so I'm willing to pay for quality customer service and quality work. I believe there prices demand the highest level in customer service and quality since you are paying top dollar compared to other local shops. I will tell you I decided to let my so so experience the first time go and decided to once again try them out this past week with another vehicle of mine that needed repairs. I decided I would call before towing the car there to make sure that they would be able to repair the car in a timely basis and whether perhaps I needed an appointment based on my experience the first time. I was told on a monday to drop it off and they would take a look at it either that day or the next. Well let me tell you that it was definitely not the case. The car ended up being at the shop for a week and one day....from monday to next tuesday for a battery and a starter. The problem was not the amount of work the car needed but instead to get them to just even look at the car. I was told I would get a call the following day (tuesday) the latest with what the repairs would cost, I waited till wednesday and since I hadn't received a phone call yet I called myself to find out and was told they were "to busy and didn't get a chance yet to even look at it but today (wednesday) I'll look at it". Okay so I waited for the call and once again didn't get a phone call back and decided to call once again (thursday) and was told once again the same story but in addition was told "do you really need the car as we had a lot of work that didn't go well this week ". I was shocked at the response because obviously when you drop off a car that needs to be fixed you don't do it just because but with the intention that you need it....does anyone drop off a car that doesn't need it fixed? In addition to be told that some of thw ork didn't go well this week is not very comforting. At this point I was being given the round around over and over and as a consumer who is paying top dollar for there repairs would expect much more. I once again did not get a call on friday (5 days now) and at this point I wasn't surprised as I was promised on the phone already repeatedly and was starting to think the work would never get done. It was not till tuesday (8 business days later) of the following week that I was finally told that the car needed a battery and a starter. I was told a price which once again is much higher than your typical shop would do $567 for a battery and starter. At this point I was just happy that they had finally looked at the car and said for them to go ahead and fix it. They called me later that day and indicated that it was ready. Since I work long hours my wife went to pay and picked up the keys and was now told it would be $740 not $567 because they had also replaced the mass air flow sensor but had not told me that the car needed it or that they where going to do this repair. This level of customer service is not what I would call professional or high quality...u guys can judge for yourselves. unfortunately what I found was a mechanic that is overpriced, not responsive and does not provide quality customer service. You be the judge but beware.

Most certainly overpriced.