Passaic Discount Furniture

I wish there were negative stars you can give a business! This place is horrible, and I wish I would've read the reviews here before I gave them my business! So, I purchased a tv stand from here for almost $200. When they came to load the stand, they were loading the floor sample. I immediately told them I didnt want that! I paid for something brand new in the box, not for something scratched up and dented like what they were trying to give me. So, they went into their storage and 15 minutes later brought up a box of what looked like was my new tv stand I had just paid for. When my boyfriend and I got home, we opened the box and it was something completely different! We immediately called them but couldn't resolve anything because it was 20 minutes to them closing, and we live 45 minutes away! Came back the next day, and they tell my boyfriend they dont have what I already PAID for! They're giving us options they say, take the floor model as is or they can try and bring it from their warehouse maybe by 3pm!!! So I tell them, I have to work, I can't wait till that time. Give me my money back so I can go get my stuff somewhere else! Oh, but I signed a receipt that says no refunds!!! But I dont gave what I paid for!!! Irresponsible and rude! Then I was told to calm down or they were calling the cops on me!! Go ahead I said, call them! Im not illegal like the majority of people you're used to ripping off here!!!! That's why they are still in business, because majority of residents in this area arw either illegal or don't speak English and don't know or are afraid to pursue their rights! Well guess what, you screwed over the wrong one!!! I feel sorry for these hard working people, my people because I am Dominican that they screw over here!!!! Gyess what, Im going to the BBB!!! You gonna learn today!!! That's NOT how you do business!!!

My mom purchased a dining room set, which upon arrival, we were not happy with, as the cherry wood color seemed much darker in person than it did in the book. I decided to give Marcelo a call to see if we could exchange the set for a different one. To my surprise, Marcelo was very quick and did not hesitate one bit on getting me back into the store to pick out another dining set. He happily exchanged the set for us without any hesitations and the end results is one extremely happy customer. I definitely recommend this place and will be back! Both Marcelo and Mark were a pleasure to work with. Great customer service, very attentive and caring to our situation. They really work with you to make sure you are 100% happy with your purchase.

The whole vibe from this place is skeevy, they just make up prices and throw numbers at you as they go and try to make you feel like you are getting a "deal". I totally get the nature of the business but when you don't want to work with me but give the guy next to me $100 off when he is only make a $400 purchase and I'm here with cash in my hand ready to spend serious money then there is a problem, also witnessed a customer complaining about delivery which seems to be a popular complaint. I RANNN out of there and took my business elsewhere. Do yourself the same favor!!

Recently purchased bedroom set , dinning room set , mattresses , and a few months back we purchased sectional . Customer service absolutely amazing . Although this time around they brought the wrong table at time of delivery , they were extremely apologetic & Mazen took care of it right away had the correct table in no time , must I say my husband and I have been sleeping like babies ever since we got our new bedroom set . I'm extremely satisfied & would recommend them to anyone . They have all variety for different tastes , great quality , at a great price . This review is nothing compared to walking in there and feeling like family because that's what these guys do make you feel like family .

I purchased my bedroom set place a year and was pleased with the delivery and the customer service . So this month when I moved to my new home I decide to go back unfortunately I did get the same customer service. I was first told my item was going to be available Friday latest Saturday I call Friday and they informed me that that information was incorrect . That they wouldn't have it till Wednesday or Thursday . When I finally get the item ( almost a week late) when I open the package it was the incorrect item . I contact the store and the front desk women was extremely rude . Stating that it wasn't a big deal it was their first mistake !!! I got very frustrated when she didn't allow me to explain anything to her because so would continue to speak over me to point . I asked her to speak to the owner/manager. Which was no help and rude as well . All he said was I could have someone pick it up or wait till tomm . At this point I just went to pick up the item because I didn't want to continue dealing with them . They are extremely unprofessional ! I don't recommend this place to no one .