We parked from 5/24-5/29. We used a Groupon and were required to pay cash. Upon return, our radar detector, power inverter, and a pocket knife were stolen out of the center console of our car. Someone went through our car and picked through our belongings. The $50 we saved by using Park & Save (difference in price between them and the Parking Spot) wound up costing us about $300 worth of equipment.
My husband called as soon as we got to our location in NYC. The lady on the phone said the owner took theft seriously and would check the tapes and get back to us in 24 hours. We have yet to receive a call.
The shuttle is a little worn down and smells like sweat. The drivers were typical drivers, courteous and efficient.
The brightest part of using Park and Save were the ladies that checked in the car. They were very courteous. I left my boarding pass on the counter, and she brought it out to me before we got in the shuttle. I am very grateful.
We signed an agreement that Park and Save was not responsible when we arrived, so there is no recourse. Essentially, I don't want money. I want MY stuff back... and an apology for employing thieves and promoting security that does not exist. My takeaway is this:
1. If you are on a budget and have a modest car with no personal belongings in it, you may still like Park & Save JFK.
2. If you value your belongings and privacy, you should avoid this company.
3. If you are running late, put your radar detector in your luggage and take it with you.
I am filing a complaint with the BBB, and I will place this complaint on as many review sites as possible. If I get MY radar detector back, MY power inverter back, and MY pocket knife back (which has made it to/from many parking lots in several cars over the years), then I will update the ratings to reflect the owner taking responsibility, depending on circumstances.
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