Didn't have the best experience my first time here. The Asics I went in for had not actually arrived at the store and was still at the airport but being advertised as being available in store and online. I went in store because I worked less than 5 miles from their shop and couldn't believe what they were charging for shipping. I've shipped shoes cross the US(Cali), about 2,879.8 miles for the same price using Priority Mail. That wasn't my biggest issue however.
While there I inquired about the Cabin Fevers that were releasing that weekend and the attendants negativity in stating I would probably not be able to buy them there was very off putting. Then he tells me to my face that employees get first dibs and since the stock being sent was so small I should just forget it or try somewhere else. This is beyond poor customer service and is just poor form. Anyone that's been buying shoes for a minute knows every sneaker boutique big and small puts shoes aside for staff first so why would you need to put it out there like that in a customers face?
They should call West NYC sometime and learn how to speak to customers. West NYC was actually the collaborator on the shoe with Saucony so if anyone could have been arrogant it was them but they were not. Very pleasant attitude and extremely helpful. I ended up buying the shoe from sneaker politics at retail without too much hassle.
Now if they have something I want I just order it online from somewhere else. Packers - order something from END. Clothing sometime. That's how you treat customers. That's why they have over 100,000 followers on just one social media avenue alone and that's why from the US to the UK and beyond they are hailed by customers as one of the best shops in the entire world. Grow up and learn to run a business. You're no longer on the streets.
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