My family solicited the services of Our Gang for a cruise to the Caribbean as apart of a group trip with our church. I'll admit that our family presented a unique situation because we're arriving to the Ft Lauderdale cruise ship from different cities, specifically MD, NJ, and Orlando. Ever since my Mom paid up front for the travel/cruise arrangements, it has been a non-stop thrill ride with these folks. We frequently had to call them to rehash details over and over again and each time we called it was as if we had never spoken before. Don't even get me started on the rudeness and disdain for customer service. Each time there was an issue, we always had to call and get the status of the reservation...what ever happened to them calling us and giving us reassurance. I guess in 2014 customer service has gone the way of the dodo bird. Long story short, 5 weeks out from the trip we had a final meeting with Our Gang and were presented our travel packages. Our flight reservations were all screwed up and by screwed up I mean my mom and sister had no flight reservations. Just how, exactly, did Our Gang expect them to get from NJ to FL? Floo Powder?? (shout out to my HP brethern)
My thoughts...if you need to book group travel just go through a reputable travel agency and not a questionable 'mom n pop' that someone recommended probably as a hook up. Or just have everyone book the travel on their own, isn't that what Expedia and the interwebs are for?
I chose not to give them one star only because one star implies "hate" per Google and I'm not quite there yet, but "dislike" seems to fit my current mood.
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