Ortho-Rite Products Inc

I think that this is a great company, much better than the ones I had prior to them!
The people that work there are very nice & very helpful. I highly recommend Ortho-Rite!

I had an issue with foot pain and went to DR. Maurice Aiken. I liked him, his office and his staff. He diagnosed my concern quickly and correctly. The issue that I have is that he, Dr. Aiken, recommended I get custom made orthotic inserts from a company named Ortho-Rite. I spent hundreds of dollars out of my pocket for them on his recommendation. After only 10 months they are falling apart. When I called his office to inquire what I should do, they asked me to pay $80.00 in shipping to send them back to the company he bought them from to get them fixed. I was hesitant to pay $80.00 since it had been less than 1 year that I have had them. I looked the company that made the inserts online and was encouraged when their banner stated:

A world where challenges, high demand, quality, and consistency come first. An industry where service to our customers through responsiveness, high standards, and value really make a difference. Ortho-Rite has gone the extra mile to create these standards, within our world, to make yours a better place. Your needs and satisfaction are what we are all about.

"No Questions Asked Guarantee"

Flat Rate Pricing - One price for all devices
First Class Customer Service - Certified orthotist on premises at all time, plus our technical team of advisors for your convenience.

Ortho-Rite's pledge is to stand behind every product we manufacture. We will do what ever it takes to make you and your patients happy. Our progressive and caring customer service is an inherent part of our nature.
Ortho-Rite offers a full range of products and services to fulfill all of your prescription needs. You can order off of our prescription form with a sport, dress, accommodative, or children's device, or create something new. Either way you and your patients will be successful with our full spectrum of custom orthotics.

When quality, price, turn around time, and customer service are your main concerns, call us...you won't be disappointed.

I called the company direct (Ortho-Rite) since they stated the always went above and beyond. Much to my dismay, they said that they could not help me as I was not their customer the doctor was. They stated that any issues I had I needed to speak to the Doctor about not them. I am not sure how this dismissive attitude fits in with the above mission statement from Ortho-Rite. Having Plantar factious and needing the inserts I ended up paying the $80.00 to “refurbish” the inserts but I will not be conducting business with either company again. I believe that if the doctor recommends a product he should at least try to help you get satisfaction from a defective product. Dr. Maurice Aiken's office and the representative from Ortho-Rite made me feel that once they get the money, the customer is no longer important.