Optima Beauty Supply Inc

This store is conveniently located and has a wide selection of products. I frequently shop here due to its close proximity to the train. However, today was the last day that I will shop at this establishment. I visited the store at lunchtime shortly after 12 pm. The store was not crowded and well staffed. I entered the store looking for a hair curl cream but no one offered assistance. Rather, I received two to three employees not-so-casually watching my every move while I searched for the product. When one employee walked past me, another one would shortly follow. Finally, I found what I needed but what would have been an over $30 purchase, I reduced to an $8.99 selection due to the experience. Further, as I paid for my purchase, there were no pleasantries exchanged nor was I asked if I found everything that I needed. I said "Thank you" as I always do after receiving change from a purchase but there was no "You're welcome" uttered in reaponse. As I stated before, due to the location, I have often shopped at this store. However, after this experience, you can be assured that this will no longer be the case. It is unfortunate that a store that caters to a specific clientele operates in a manor that is both unprofessional and demeaning. I would suggest that you spend your money elsewhere.

My experiences have always been positive and the people are very helpful. The only thing I don't like is that they open so late and are not open at all on Sunday

They absolutely do not know how to treat a customer, went in there last night to buy some blades for my trimmers,when I got home I realized they were the wrong type,didn't even have to open the package to tell.so this morning I went back the store to do a simple exchange,the receipt stated I had 14 days to return it as long the item wasn't opened or altered. They did not want to help me, they tried to make the argument that all sales were final, they felt the need intimidate me by saying we were being video taped, I said I didn't care, let's call the cops and let them settle this,once I said that they made the exchange, I want them to know they didn't have try and scam me get my business, you just lost a potential good customer,if all sales are final,change the policy on your receipts. You don't deserve the star I gave you. I feel I was stereotyped from the time I hit the door,I don't know how you stay in business.

I love this place for my personal care and beauty.
The best products for hair and cosmetics
excellent service and personal advice for coloring and treatments.