Open Road Volkswagen Brooklyn

Worst phone call ever to a dealership. Had my sideview mirror ripped off and the service guy blew me off. "Why are you talking to me? Call parts," he said. Not what to say to a prospective customer. If that's how they deal with you on the phone, how would they handle your car?!

The Rep Andrew is a nice gentlemen and he is very humor. He gave me a unlimited time test drive. I made $1K deposit for the Jetta. He asked me to wait a few days so he could have the car for me. I waited for a few days and he didn't have a answer. Anyway, I waited for a total of 3 weeks finally got the car. I was satisfied with their service at that point even the order delay. What made me unhappy and even angry about was their post-sale service. It has been 2 months and I still don't get my registration sticker come in mail. I called them last week, Manager David said that he would send a duplicated as soon as possible. I called them again yesterday, Spoke to another Manager Jeff. He was telling me different story. He said DMV could never mail me the duplicate and I had to be there to get it. So finally I went to DMV and waited for an hour to get the registration. and I learned that the reason I didn't get my registration was they made a mistake on my address. I had repeated no less than 3 times to them that the address on my driver license was not corrected. They had my corrected address but they failed to send the right address to DMV.

I went here to lease a new Jetta; I came into this dealership with a quote I received from a leasing company and asked if they can do any better, the said they could match my quote and at that point it sounded good to me as I would rather work with an actual dealership than a leasing company (which is technically a broker). At the beginning of the convo I told them I got a quote for 180 a month ( which they said they could beat), I told them I would want to test drive the car before moving forward, since I have never drove any Volkswagen in my life – they initially agreed. The convo quickly turned into “we can do 189 a month” and the manager started refusing the test drive saying “you are going to test drive the car and get is somewhere else” I told him the quote I got was for 180 not 189, he said “well I heard 189; I don’t want to play these games”. The manager of this facility was giving my spouse and I tons of attitude and we left. I leased a Jetta from a dealer right next to my apt in Queens with non of this typical salesman garbage, got a test drive THEN talked about price and did the paperwork. Stay away from this dealer