NYC Health + Hospitals/Metropolitan

the system is broken at this hospital. they'll push you to get a NYC Hospital ID even if you don't need one, and you'll have to travel to almost every corner of the hospital's maze to get answers. Ask your parents, ambulance, friends, cab driver to take you to any other hospital. I completely lost trust in city hospitals from my experience.

I wont recount my story, but I had to write the management after a serious injury to get a phantom bill dropped. The doctors may be amazing for all I know, but the hoops and loops they're used to making patients go through are not designed for people who ask questions.

Horrible place! My boyfriend was scheduled to have surgery today and it was the worst experience ever. We were told to arrive at 6am and after being ignored and kept waiting for almost 6 hours we were told that they couldn't perform the surgery today because they dont have all the proper equipment! This experience was just totally unacceptable. Would recommend that you go else where for your medical needs. Also 80% of the staff was extremely rude and unprofessional towards us.

Better than Lincoln hospital this hopital is best treat ment and services

I'm not happy at all, I'm pregnant and the way things move around here is ridiculous! If you have a 10am appoinment, someone will see you around 1-1:30 pm! With an appointment!!!!! And if you complain about they treat you like sh*t after that!! Very very unhappy! Still working and always have to ask off because a 5 minute check up takes at least 2-3 hours of waiting with an appointment!

My daughter was taken to Metropolitan via ambulance to the nearest hospital. She had 105 fever and shaking uncontrollably. Once there she did nothing but complain about the care. 2 days later, I called the hospital to have her relocated, assuming good care at a county hospital was impossible. I spoke to the Administrator on duty Suder Raj, and within moments, my daughters care shifted. In the morning, I spoke to my daughter who shared that several people came to see her to find out what was going on. The head of nursing, Dorthy Neal came in while we were on the phone, and she was extraordinary! I spoke with her, she took responsibility and was appreciative of the complain as it brought several issues to her attention. She said there were several processes not being followed and they took pride in patient and family centered services. she was going to make sure the processes were getting followed, and provided my daughter with information about what was going on with her care. she gave my daughter her cell phone and made herself available 24 hours. People like Dorthy Neal are change makers, the hospital is very lucky to have her! I can rest assure she is in good hands. thank you Suder!!! thank you Dorthy!!!! you guys rock! Because of you, County Hospita'ls reputations can change as being providers of great service and care!

Adrianne