I’m not a person who writes reviews often, but with this company, I said, “Get out of the way; I’m writing a five star review for them”. So, I live in California, but I have a rental property in NY. Every so often, I’ve used this company to serve my a/c unit whenever my tenant needed service – so, I’ve known them for a while. They have always given me a fair price and fixed any small issues – the problem was often the tenant’s negligence to even change the filter. After about seven years, my a/c unit broke – the evaporation coil started leaking. The owner, Luis, broke the news for me, so I was upset because that tenant, who is now gone, had destroyed my house, further than the a/c. But, okay, they are gone, good thing. So, Luis, understood my situation and gave me a good deal to change the coil and now the unit works as good as new. Well, here comes the incredible part of my story. My parents who live in New Orleans had had their a/c broke too, but theirs was gone for good, after serving their house for about thirty years. My parents called about six companies for estimates. The prices were unreachable for my parents – it was really sad. So, I said to my dad, “Pa’, I see you have a big problem and you can’t afford it. Let me see how my brother and I can help you.” Well, I thought of my wonderful NY Boiler guys and told them what those companies had said. Well, what do you know? Luis and his wonderful team went to New Orleans to install the whole new unit and furnace and all that for my parents! Yes, they did! I couldn’t believe it! Luis gave me quote that beat all the New Orleans companies by far, even when he and one of his guys were going to travel by car. So, Luis and my dad talked about details and measurements and other things, then a couple of weeks later, Luis was at my parents’ home. He installed a brand new system, plus a new hot water tank for them. My parents paid with much gratitude and appreciation. They had never experienced such kindness and quality from a company. Well, I’ve been their customer for years, but I have to say, that, even so, this is remarkable. I truly recommend this company. They will treat you like a cherished customer and might be there for you, if they can. Thank you, Luis and Joshua, for going beyond the mile for me. You are more than an a/c company for me; you all are my friends. It’s hard to find companies like these in big cities, anymore. Thank you, NY Boiler, for everything and for giving us an estimate we could afford!
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