North Coast Subaru

I got a great deal on a used car from this dealership, and after a bit of miscommunication with sales and some minor issues with a broken feature on the vehicle, I was amazed by how great the service department is for this dealership. The service manager Danny is like a shining beacon of hope in an otherwise dismal world of mediocre customer service on Long Island. The service manager address my concerns and went above and beyond to make sure than the issues were addressed at the least possible inconvenience to myself. After dealing with the service department I would not hesitate to buy from this dealership again.

I have ordered two new cars from North Coast, both times the experience was smooth and stress free and both times I was kept in the loop on the status of each order and never pushed into adding items I had no intentions of ordering.

North Coast's service department has also worked on all my cars. Service was always great and went above and beyond of assure satisfaction. Again, service department also provided great communication and worked to provide the most convenience and was not at all focused on the upsell.

I have no desire to deal with any dealership and have never found one that can compare with the customer service focus that is found at North Coast.

The sale representative name Richard was very impatient with me. I couldn't even ask him a few questions without him getting angry and frustrated. He took me to a car lot to show me the vehicle I found on their inventory website. Once I got there to look at the car, he just stood there with a grill on his face. He didn't even bother telling me anything about the car until a few mins later, I said "Can you tell me more about the car?". Then he goes and says only one or two things. I asked him a few questions like is it going to be detailed before its sold. He goes "yeah, you want it detailed? sure whatever." After a few angry stares and bad attitude, he test drove the vehicle while I sat in the passenger seat. He revs the car so high and drove so fast. He turned really sharp at high speeds. I was so scared that I felt like I was going to die in the vehicle. This exact car was the one I was intended to buy. Now after dealing with him and his wreck-less driving, I changed my mind and only to stay away from this guy. If he has no patience to deal with customers than he shouldn't work for sales. He's only going to make the company and family dealership look bad.

After attempting to negotiate the lease of a new Forester with a dealership much closer to my home, an experience that included most of the stereotypically annoying aspects of a car purchase ("How much do you want to pay"?, "Let me speak to the manager"., "This deal is good only for an hour"...), I was surprised & relieved to find how easy the process could be at North Coast. Not only was the salesman (Dave) respectful & courteous, he offered me his best deal upfront without any pressure. The leasing process was easy & pleasant, and I won't hesitate to return when I'm ready to replace our other car. This is how the car buying experience ought to be!

5.5 stars out of 5. NC Subaru is awesome and got me in a beautiful brand new forester in the color I wanted in just a couple days. Great family-owned business whose employees are kind, knowledgeable and very 0professional. Great experience