Nike Roosevelt Field

Everything here is full price and they don't even have the best selection of nike products

Soocer

I came in to show the defective fuelband I bought that doesn't hold a charge after 1 month of use and this sales kid, GERARD, has a really mean approach. I explained to him what happened and asked him nicely that the product is defective and may need to be replaced. He plugged it in and said that the product is working fine and it doesn't have to be replaced (even though I already explained to him that the fuelband is not holding A CHARGE). I told him to charge it for few minutes and disconnect the fuelband and after few minutes of recharging the product didn't turn on. The dumb ass kid still insist that the band is working fine.

So, I asked him NICELY if I could speak to the manager and he started giving me an attitude. Gladly the manager, Gina, was nice enough to look at the defective product and figure what issue i'm having and started offering me other choices like replacing with a new one or getting other nike products. Since, she was able to help me out nicely, I decided to buy the fuelband silver that she offered in return for her kindness.