Newark Airport Taxi

every time I call, they have nothing available... why even be a company when there aren't any cabs ready for use? horrible!

Excillent service affordable pricing and a very nice experience ! I highly recommend this limo service to everyone.

I had high hopes given the other 5-star ratings for this service.

I had scheduled a 6am pick-up for the following morning to go to Newark Airport.
On the pick-up day, at 6am, the driver had not arrived. Upon calling the dispatcher to determine how far away the driver was, the dispatcher said he would call me back.

At 6:06am, he did call me back to inform me that the driver would arrive in another 15-20 minutes. When I asked for the cause of the delay, the dispatcher said the driver had overslept.

Then, at 6:25am, I called the dispatcher back to cancel the service since I had found someone else to drive me to the airport. At this time, the dispatcher suggested that I wait because the driver was "only about 12 minutes away" (which, if this ETA were true, would still have the driver arriving over 35 minutes late). I do give credit to the dispatcher. He remained very calm, polite, and responsive during the whole process. He even offered me a discounted rate the next time I used the service.

This was my first time (attempting) to use this service. It is possible that my story is an isolated incident; everyone makes mistakes. However, I encourage this business to make improvements so that this doesn't happen to other customers. IF I were to use this service again, I would definitely call 30-60 minutes before my scheduled pick-up, and also have a back-up plan to get to the airport on time.

Great limo service. I've used them twice now and didn't experience any problems. I like the confirmation e-mail systems. Thumbs up!

When I arrived at EWR I went from baggage claim then about 1000 feet to my ride. (smile)! I actually got a nice rate for a sedan sitting outside of baggage waiting for me. Great ride & service. Thanks again!