New York Optical

I work in the medical field and let me tell you how unprofessional the manager Mayra is.. I get migranes with eye glasses and have astigmatism in both eyes. I asked her to kindly submit the contact lenses through my insurance.. After calling my insurance MULITPLE times she kept telling me to call back and when my insurance said they needed more information from the provider she lied and said she submitted it but my insurance said otherwise.. The final time I called she got real rude and nasty with me.. When I asked to speak to someone above her, a medical director or whomeber.. She said she's the highest there, which made me chuckle cause managers are not the highest person to speak with.. I came in person to submit a complaint with the doctors and the other girl gave me the run around saying she would call me Friday which was 4 days ago.. Still nothing. I don't know how people are able to run the business like this and I will continue to get to the bottle of this.. She was clearly avoiding handling my paperwork because I called twice.. I work with patients daily and I understand her frustration but that does not mean you don't do your job to begin with.. Especially her giving me the run around telling me to call week after week. It's been a month and half and my insurance denied it due to the paperwork missing from my provider. Never going here again or taking my kids here!

Horrible !! No estrellas , pésimo servicio . No estrellas . Sucks, no stars , don't go there .

The worst place to go... very! very! unprofessional. ZERO STAR!!! I was there and the run around... I can tell you was since April they lost my number, my information, and receipt. This was all for my 6yr old son

Had a terrible experience, Mayra who has been there for so many years is no longer speaking to her old regular customers, instead she has these young girls who lack customer service. I had a pair of sunglasses which were not ready on time. And to top it off they messed up my prescription, they made me feel like they were doing me a favor when they gave me a discount, which they offer the same discount to everybody even old customers. To top it off my mother left a pair of glasses to come back next week to find out they were sold. Lack of communication and professionalism!

NO STARS AT ALL!!!!! HAD TO ENTER ONE FOR THIS REVIEW TO GO IN UGG....WELL I TOLD THE EYE DOCTOR THAT I WANTED GLASSES FOR THE COMPUTER AND HE GIVES ME DISTANCE GLASSES SO I BRING THEM BACK AND WELL THIS IS WHEN THEY GAVE ME THE RUN AROUND,ATTITUDE.. MY GLASSES WHERE NOT READY FOR WEEKS, I KEPT CALLING THAT WEEK AND THE WEEK AFTER!!!! AFTER 2 WEEKS I CALLED TO SEE IF MY GLASSES WHERE READY THEY SAID THE GLASSES HAVE BEEN READY A WEEK AGO. I TOLD THEM WHY DIDN'T YOU CALL ME THEY SAID THEY DID ON SATURDAY THAT WEEKEND THEY NEVER CALLED CAUSE I DIDN'T GET A MISSED CALLED, A MSG OR ANYTHING... FINALLY I GO TO PU MY GLASSES AND I WAITED FOR MY GLASSES AND MY PRESCRIPTION 30 MIN !!!!!HEADS UP MYRNA THE MANAGER IS VERY RUDE, NASTY SHE WAS ARGUING WITH ME ON THE PHONE WHEN I CALLED TO CHECK ON MY GLASSES 3 WEEKS LATER SAYING THEY CALLED ME THEY NEVER DID ..... AND MYRNA SHE HAS BEEN THERE AT #NEWYORKOPTICAL FOR YEARS THEY REALLY NEED TO EVALUATE HER CUSTOMER SERVICE SKILLS... VERY UNPROFESSIONAL NEVER WILL I GO TO SEE A DOCTOR OR GET MY GLASSES FROM THERE OR GIVE THEM MY BUSINESS!!!!!