New York Limo & Car Service

I don't usually write review
But I have to write this
one.When I called, they always said 5 or 7 minutes. But the driver come late or don't come at all.When I called back, they said that the driver was pull over by the police.Abd no other car is available. So many times this happened.So many I was late to where I was going.

The prices to the airport and time were very good.

My experience was terrible. I normally do not write reviews but I felt it was my duty to warn unsuspecting people. When I called 3 different people picked up the phone and then put me on hold. Finally the 4th person took my address and said someone would be there in 7 minutes. 20 minutes later no car. I called back and was on hold for another 5 minutes when the owner told me I gave him the wrong address. I repeated it 3 times and told him the address has remained the same. It was clear that he had no idea where I was located. He said they would be there in 2 minutes. Another 10 minutes goes by and I'm standing outside freezing. Finally I see the driver drive by my place of work and I hail him down. He slows down and pulls up. Super sketchy car, nothing identifying him as a driver and dirty on the inside. I will never use this car service again. Extremely disappointed.

Firstly, the driver was late and when he did show up, he didn't come to near my door/apartment he was parked all the way down the street and when I was waving at him to come to me, he didn't. He then didn't help with my bags at all.

Then, he blasted horrible music the entire car ride - it was FIVE AM and he didn't buckle his seat belt so every 2 minutes, the car was doing its annoying beeping sound to tell him that it's 2014 and he should be wearing a seatbelt.

Then, when I tried to pay with a credit card (which I have in writing via email that the company said I could do) he REFUSED to let me out of the car and said I had to pay cash. I called the service's phone number to read them my credit card info to have them charge it over the phone and then had to wait another 10 minutes being held hostage in the car with the doors all locked before he let me out.

I was knocking and banging on the windows until a police officer, at the airport, where I was going, came over to the car, and even though the person on the phone who I gave my credit card information to told the driver to let me out, he still kept me in the car for another few minutes, even with the police officer standing there yelling at him with me to let me out. Finally I was let out and I told the person on the phone that I wasn't tipping him anything and the person on the phone said he agreed and that he should be fired. THEY STILL CHARGED MY CARD A $1 tip.

It was a VERY scary situation and horrible experience. I would not recommend New York Limo & Car Service to anyone.

This car service is the best in the neighborhood. Nice new cars, polite drivers and excellent customer care. I have been traveling to Manhattan and to the many Airports with them for over 5 years now and so far they have been doing a pretty good job. Sometimes they do come late but I understand that this is New York City and they are plenty of cars and things happening on the way.