New Generation Medical Practice

I NEVER have a long wait time in the wait area or patient exam room. The bathroom is a little cramped, and you do write your own name on your urine specimen cup. However, if the female patients are washing their hands the way they should, no one should be worrying about bacteria on markers. Besides there is a Hand Sanitizer dispenser in the hallway outside of the exam rooms.

After receiving a referral from my general physician, I looked forward to trying this place out. Never will I return. There were so many things wrong with this place:

1. During my intake with the physician's assistant, a staff member came in and started stocking items into the cabinets for like two minutes straight.
2. The physician's assistant asked ME how to spell cervix - remember we are at a GYNECOLOGIST's office.
3. The physician's assistant asked ME to read to her the weight on the manual scale for her to record it.
4. I had to wait for 1 hour in sitting room then an hour in patient office. I waited so long in the patient office that I fell asleep
5. Bathroom is extremely cramped, so it's awkward to get your urine test.
6. You have to write your own name on your urine sample. Never in all my years have I ever had to do this. I think it's so unsanitary because they make you write it after you've left the bathroom. Everyone is using the same markers with who knows what bacteria all over their hands from the possibly-pissy urine cup.
7. As I'm giving Dr. Gordon feedback, she keeps trying to cut me off and forward me to the office manager. I wasn't having it and told her she should care because it is her name attached to all of this.

They get two stars because after I finally got through to Dr. Gordon, she attempted to resolve some of the issues - namely the issue regarding her assistant who happened to be an intern.

I will not be returning here.

The wait time is horrible I sat in the room for more than a hour like how could this be possible work is good but the wait time needs some.adjustment

horrible wait times & no apologetic responses from the staff. They are doing you a favor by seeing you. Is the attitude they provide. I left after 1hr 20 mins of waiting and never being called.

Full Disclosure: This is review isn't based on the care I received by the physician. I am satisfied with the care. However, this review is based upon the unscrupulous business practices and I daresay fraudulent insurance claims processing this office chooses to participate in.

I first visited this office in May 2014. I was told there was an issue with my insurance (the office was unable to verify my benefits) and I would need to pay for the visit up front in order to be seen. I obliged and made the payment. Shortly after leaving my appointment, I called my insurance company to make sure I was covered and my benefits were verifiable. Upon confirming my insured status, I called the office to make sure my account was updated. I was told the office would bill my insurance plan and I would be reimbursed.

It is approximately five months after my initial visit. I've had several subsequent visits. My insurance plan has been billed AND the New Generation has confirmed on multiple occasions they have received payment. Matter of fact, the amount they were reimbursed is more than twice the amount I was required to pay upfront. However, I have not been refunded.

I've made several calls to the office. I've been told on several times that my refund is on the way or I should receive it in several weeks. It is now almost three months since I was first promised my refund. I never received a dime.

So now I have go through the arduous process of filing a legal complaint against them.

DO NOT COME TO THIS OFFICE. There are too many other physician's offices that operate with integrity.

UPDATE: I received my refund check today, October 20, 2014. Interestingly enough, the check is dated September 27, 2014 which is almost the same date as my initial review. I wonder if it was the review or my call to the inspector general's office that got the ball rolling.

Additionally, I have to make a correction to my initial review. I was told by one of the staff at the office that a $600 payment was remitted to the doctors office. However, enclosed with my refund was a letter from the office manager Edna J. quoting this review along with an explanation of benefits that shows the office was not overpaid for my visit. I can only assume that a $600 payment must have been for multiple visits or the person I talked to gave me incorrect information.

At any rate, this whole ordeal should have NEVER happened and I stand by my comment that anyone considering this office should look elsewhere.