New England Air Conditioning Corporation

Honest and responsive guys. I've used them multiple times. He's the guy I recommend in the area. I see lots of comments about rudeness, I'm not so sure about that; he's blunt and honest. Ummmm, we live in Jersey.

Do NOT even consider New England A/C Corp as a service provider. Make one phone call and speak with Bob Luland (owner) and you will know what I mean. I called to speak with him about an issue I had with my repair and to say that he SCREAMED at me is an understatement. I was not able to get a word in edgewise so I sent him an email about my concerns along with pictures – he responded and continued to be disrespectful and make derogatory comments to me (he even happily admitted to yelling at me in his response email).

We should have known from the first phone call to schedule an appointment that this organization would be unprofessional and that our interaction would ultimately result in an issue such as this. Bob was short, condescending and rude from the start. As you will see in many other recent reviews this seems to be a trend for this organization.

Called to get some information on getting air conditioner fixed. Extremely rude! No customer service. Stay away! Always a bad sign when you are offering to pay someone for a service and they act so rude!

Alex wanted something for free. If I provided things for free I could not afford to be in Hoboken. I get this request constantly, "can you get in your vehicle and come to my home, take apart my unit and give me a free estimate". That is not the way it works. What bothers me the most is the majority of the people that make this request are College educated. We provide the finest service available in the Hoboken community and back it up with a quarter of a million of parts inventory so it's there when you need it. If you want quality service we are here. Bob Luland

AVOID this guy! He was beyond rude at first call and had zero customer service. After he made a few smart comments I eventually told him that I rather not do business with him...be aware. He mentioned that he's so busy, maybe if he wasn't then the customer service would have been better.