Need It Now Courier

If I could give this Messenger Service 0 stars I would!

I have had an account set up with this service for many years. This is BY FAR the WORST messenger service, completely UNRELIABLE! Time sensitive packages are always late, delayed, or not picked up. No curtsy phone calls are ever made to advise on late delivery or pick up. I am done with stressing over this messenger service, the whole point of it is to make your life easier not more frustrating. The owner or manager by the name of Barry always has a BS answer and an excuse. DO NOT use this service if you want a reliable and prompt delivery and or pick up. Not worth the stress!

I've given this service enough feedback over the last few years with false promises that things will improve. Don't waste your time or money!

I had the best experience. The messenger came at exactly the time they promised, charged me a reasonable price, and delivered on time without any hassles.

I have a Manhattan-based payroll company. When selecting a delivery company for payroll it was important that I had an attentive, on-time and reliable delivery service since I was entrusting them with sensitive financial material and often unsigned payroll checks. Need It Now proved to be all of the above. On top of that, I found their rates the cheapest of the half a dozen or so messenger services I priced out before selecting a messenger. You definitely can't go wrong choosing Need It Now!

Terrible! Customer Service is horrible! I have called to check the statuses on my pickups and many times I get hung up on. Once on a Friday, I heard in the background: "Its Friday, whoop!" and I got hung up on. The drivers are very unreliable, they take hours to deliver your packages with no regards that this impacts business. It seems like they have no urgency whatsoever! In one occasion I was expecting three boxes but when the shipment arrived I received just one. The excuse? The client handed them one box instead of three. I was beside myself??!! What ever happened to calling the customer to verify what is being picked up before leaving? This company used to be Manhattan Express Courier, they used to be very reliable and professional back then.. I really don't know what happened to them after the change. I will NOT be using their services anymore.. I will look for another more professional courier company to handle my shipments.

Awful customer service. Their operators are all non-responsive. After hours it only gets worse. Forget about getting status either. There messengers have been known to be late. Their charges make absolutely no sense. They record inaccurate weight and accompany them with ridiculous charges. A round trip for a set of my packages started at weight 450lbs, but came back at 210lbs. The charge was the same for each direction for some reason and the actual weight was really 185lbs. Also, they charged me for parking, which I found hilarious because the nearest deck is 4 blocks away and I saw them park the truck on the street. Go one with someone else.