Mr. Appliance of NYC

Customer service is terrible. The repairman broke a door flap on my washing machine and the company has not yet ordered a replacement. The people in the office do not call back and after several months, I have actually put in a call to the corporate franchise office of the Mr. Appliance holding company (Dwyer Group). The NYC franchise at 500 East 88th Street keeps saying they will call me back and never do. The most recent time, they said, "We will call you back within an hour," and still did not. For a local company that does so much self-promotion and accepts awards, I question if they really care about their customers. I am pressing my issue with the corporate office and if I do not get satisfaction, I will go to the Better Business Bureau and to the news media.

After scheduling a diagnostic visit for a broken dishwasher, I decided not to go ahead with the repair. However, my credit card was charged for the full repair. I contacted the office and requested a refund( minus the diagnostic charge) and was given the run around for almost a week. It took several calls to finally have my money refunded. Staff was less than helpful. Overpriced and bad customer relations. Would not recommend them.

I should have read these reviews...I had one of your service men come by to evaluate my ice maker and he told me that I needed a new one and that it would cost over $600 to replace. I went online, found a replacement for $105 and with the help of the online instructions, I installed it myself and the ice maker is working perfectly now.

I will not be recommending your company to anyone and I will make sure that the NYC broker community is aware that your company is not to be used as a reference for clients. I do not think that is a fair practice to charge a customer 6X more than what a replacement part is worth for such a simple job. High way robbery!

I feel completely violated by this company for charging me $550 for 20 minutes of labor and a $203 part. I called a couple of places and out of desperation, decided to book an appointment with Mr. Appliance. Take my advice and rather wait than be taken for a fool. I am certain that the new part wasn’t necessary, but was an easy fix for an inexperienced technician that is not familiar with all the complicated parts of a Miele dishwasher. I rather wash dishes by hand than call this company again.