Rate and write a Review for Mobile Guru Verizon Wireless Authorized Retailer
Reviews to Mobile Guru Verizon Wireless Authorized Retailer
These guys are the best. They always figure out a solution to any issue, technical, which phone to get, etc. and are helpful beyond expectations. Harry is great and I trust his advice. When I think of leaving Verizon, I remind myself of them and stick it out.
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After offering me a free installment plan for upgrading my iphone to a 6s plus, the person behind the counter tried to charge me almost 500$ after more than an hour setting up my new phone. I cancelled the order and left the store without a new phone. I called Verizon the next day and they told me Mobile Guru actually didn't cancelled the order and I would owe 900$ for a new phone. I told Verizon to write a report and the manager of Mobile Guru was supposed to call me back, which never happened. Very upsetting experience.
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I'm reviewing the excellent customer service at this Mobile Guru location, not necessarily the Verizon network itself. The staff at this Verizon store are so patient and helpful, explaining billing and services to me and my extremely tech-challenged sister (the account holder). They took a lot of time with us and helped us straighten everything out. And they managed to smile through the whole thing.
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I recently went in and worked with Asif, who was beyond helpful. He clearly understands Verizon's different pricing schemes and can break them down to show the effective bottom line costs over the course of a 2 year contract. In my experience it is rare to find a wireless retailer who can easily synthesize the contract terms and hardware costs into the real price. Moreover, he was personable without being over-bearing. I never felt like I was being pushed into an unwanted option. If I can help it, I will never go to another Verizon retailer for any of my phone or account needs.
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Really is a great neighborhood location. Team there is amazing and really looks out for interest of customers. High quality and high integrity. My family works with Asif and he is a superstar !
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