MetroPCS Authorized Dealer

Every time i try to go pay my bill they are closed, or open over a half hour later than what the time on the door and online says. If i go in the afternoon, around lunch time, i have waited at the door for over an hour for them to reopen, just for the employee to open the door for me and treat me as if i was a burden to their life. Sometimes, they are just not open at all, on random days for some unknown reason. I live like 6 blocks away from this location, and have been given no choice than to go all the way to the location on freshpond bc i can actually rely on them being open when i need them to be. However, there was one good experience at this location, im not sure of her name, but shes a sweet heart and the few times they were actually open, she was always helpful and very polite with me. There was a different girl there before her who i had previously had an issue with bc when all i needed to do was pay my bill, the whole time she huffed and puffed about it like i was bothering her. So hopefully this nicer girl replaced the other one. Anyways, biggest complaint is to make it more accessable, open up when you claim are supposed to open, and stay consistant with your hours. Not too hard, i think.

Sold me a used phone as a new phone it had been opened voiding the warranty and over charged me for the phone claiming I could get rebate money on the phone but I received a notice saying that I was not eligible for any of the rebates they had told me I would apply. They would not let me return phone either because I had an existing line.