I was so fortunate to find Paul and Linda after dealing with the typical slimy NYC firms. You know the ones-- the places that look more like the floor of the NYSE than a room of people who want to help you find your home. The places that make you sign an agreement pledging 15% commission before ever stepping foot in an apartment. The places that blatantly show you the wrong apartment, or that pull the "Sorry, that was just rented, let me show you some similar places [that are further away and dirtier and shittier]." And of course, all of this is when those firms bother getting back to you at all.
That is NOT what I found at Merit. From the moment you walk in, the atmosphere is warm and familial. Throughout the search and application process (including when the first place I applied to fell through, and I wasn't charged the application fee), Paul and Linda really listened to my concerns. They took their time with me; for example, I wanted to see a place that already had an application pending, just in case, and Paul took me. We both knew it was a waste of time, but it was still helpful for me to go. They were honest and upfront with me, knowledgeable about the neighborhoods in which I looked, and--perhaps most importantly--Paul convinced me to expand my search. If I hadn't, I wouldn't be writing this from the new apartment I love in Jackson Heights.
Like many non-native Manhattan dwellers, my experience with Queens was limited to a few basic landmarks (a bar or two in Astoria, Citifield, LGA.... yeah that's it). So when Paul first suggested Jackson Heights, I told him it was too far. Case closed. Look at a map. Still, the pickings in Sunnyside at my budget were slim, so eventually I relented and agreed to just look at a couple of places in Jackson Heights. As we drove over, Paul pointed out restaurants I might like and told me about the neighborhood.
I ended up in a studio with a brand new kitchen and bathroom, courtyard space, a few blocks from the trains. It's not "too far"; my commute to Midtown is exactly the same as it was when I lived in the East Village.
And to boot, my broker's fee was less than those aforementioned sleazy Manhattan firms.
Paul and Linda were great to work with and I am very grateful to have found them!
[Also posted on Yelp]