Meineke Car Care Center

I have been coming to andy at meineke for years. I have referred many friends and they all have been extremely happy and continue to use him. If you are a new or old customer he treats everyone fair.

Good people,great affordable price.I had an emergency repair ,they got me rite in and handled the problem ,and I was on my way.All other repair shops in the area wanted to give me an appointment next week ..I really appreciate the service I received here and I highly recommend this location to all my friends and family.Andy is the guy you want to talk to ,he will take care of you....

Andy's mis-diagnosis ends up being the customer's responsibility!

I'm not an expert with cars but I know enough to get by; I went in there because my car wouldn't start, I explained to him that I replaced the battery and that I didn't believe it was the starter causing the issue because when I turned the key I had no lights in the dashboard at all. I told him that I thought it could be an electrical short / fuse issue; he assured me that he would run his diagnosis and he reported back it was the starter. I said are you sure it's the starter; he confirmed and I agreed to this repair. The very next day I experienced the same exact issue where my car would not start; Andy sent his mechanic to the location of my car and I see what he did; the real issue was electrical short coming from the negative battery terminal cable. He ended up cleaning the ground and moving it to a different screw location which fixed this issue. This makes perfect sense now as to why my car would start sometimes and other times it would be completely dead with no power; so a $5 fix ended up costing me $471.

I proceeded to tell him that it's not my fault he got the diagnosis wrong and that I now have to be responsible for this $471 starter repair that I didn't even need in the first place. He continues to state that he put a new starter in my car and won't give me a refund and the only thing he could do is provide a $150 credit for the next time I go there.

I will not be going back there and his cost on this job is probably $250; so instead of being honest and owning up to his mistake and not holding his customer responsible, he instead lost me as a long-term customer where I have already spent over $2K with him; he will no longer get any recurring business from me and on top of that because of the way he handled this situation I am letting everyone else what type of experience you can expect with a "wrong diagnosis of your car".

And as a parting gift, he also scratched my front passenger door with one of his tools; which he he stated it was not him, however, I wouldn't expect anything different.

As a business owner, you should take responsibility when you are wrong and own up to the mistake and take the $250 lost; your mistakes in diagnosis should NOT be passed on to your customers!

Andy has been taking car of my car for the past few years and he's never taken more than 30 minutes for an oil change and never more than a day for a few serious repairs. Always friendly and fair with prices too.

Recently made an appointment for brakes and an oil change - sat and waited with the car. Andy (owner) gave a quick estimate and some advice. He offered discounts and performed a few procedures at no charge, since a lot of work would be needed.
While waiting in the small area, Andy was very kind and when a delivered pizza arrived, he offered me a slice and some soda - small gesture but much appreciated.

The price was right, customer service was great and the car performed fantastic as I pulled away! Will be back