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It's McDonald's. Not much can be said. The order system is great. They clearly are trying hard to up the image. Let's see if there keep going.
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What a change since I've been back here 6 months ago. New look bit the same quality in food. Seems the checkout kiosks has been a thing for awhile overseas and in other food establishments. The new self serve soda machine was OK and seems more of a gimmick with built in touch screen. Nice look being all shiny and chrome but its still McD fast food.
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This McDonald's recently installed new touchscreen menus for DIY burgers - you can basically create gourmet burgers by choosing your own buns, burgers, toppings, etc., although be warned that the machines only accept credit cards, and there is a wait for orders. The prices are higher on Chambers St. than most other locations, but the store is pretty clean (if crowded) and the service is helpful.
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Me and a friend ordered off of the new touch screen menu with table service, etc. my order was messed up, and the food that they gave me would have cost less. It took 15
Minutes to get the burgers the first time, and another ten for my food to come correctly. I asked for ketchup with my fires and it never came. When I asked why my food was taking so long the answer was that "there are a lot of orders to get through." I was one of five people there at the time. The food was good, but the experience was lacking.
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My co worker and I both have had our orders screwed up several times in a row when we placed the orders on the touch screen. When we attempted to get the mistakes corrected we were offered items that were not what we ordered and they should have cost less. Horrible service and then ripped off intentionally? I will never go back!
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