Marty's VW & Audi Service

Listen, if you have a VW and you don't want to go to a dealer, then Marty is your guy. He's a bit of a nut, his shop is dirty, but he KNOWS Volkswagen (and Audi). When I've had VW's I've taken then to Marty and have always been happy. I had a friend buy a pasat that he had sitting in his lot. There were a few bumps along the way, but Marty always did good by my friend. If you don't know sqaut about cars or VW's then Marty is probably not your guy. If you have owned more than one VW in your life, then why would you go anywhere else? The guy has half a vw bug up on the front of his shop, c'mon. He's the ONLY place to go for VW repair in my book.

I took my 2000 Jetta TDI to Marty's in June 2013 because my AC stopped working. A young, new guy started hooking up the AC lines and I asked "who else works here?" Marty then tells me that his son and his son's friend stopped working here in 2012 and with them took all the Air Conditioning experience. I thought "Oh, crap". Meanwhile Marty and the new guy found that my AC pressure was low, recharged it, then scratched their heads as to why it wasn't working. After swapping out two relays which didn't help either, the young guy sits down with the manual to see what to do next. I really got worried then.
Meanwhile I pull up TDIClub website and find detailed instructions about what to check next. It said to first check certain common failed fuses. Sure enough I look down at the S180 fuse above the battery and I tell Marty "this looks burnt out". We quickly grab a replacement fuse and my AC starts working right away. Marty still charges me $280.....I could not have written a more pathetic story about this VW repair shop.

Been my go-to guys for my audi A4 for years. Better service and prices than the dealers by far.

Talk to the mechanics tom and andrew for anything related to your vehicle, they run the shop and take care of everything for you. Marty is a character, take what he says with a grain of salt and humor him, he just hangs around the shop nowadays or is just non present most of the time.

STAY AWAY if you love your car and freedom. I mean it.
I went there for a simple repair. He spend 10 mintues on it then told me he make $100 an hour and handed me the tools. I ended up putting it back together myself. And then.... He raised the price!!! It wasn't fixed. He dented the door in the 10 minutes he worked on it.
He also put a marty's sticker on my car just before I left.
There was an open bottle of vodka in the office and he smelled like he was drinking.
There was Nazi war memorabilia and he showed me his Hitler youth belt buckle.
Then he actually made watermelon and Obama comments/jokes to an african american guy who, it became very clear, he seemed to know.
What the Hell!!??
This all sounds crazy, but every word is true.

NEVER EVER EVER AGAIN.

I took my daughter's car to be repaired. It cost me $900 for Marty to put in a bad water pump, he then wanted me to pay the $400 labor to replace it with a new one even though it was under warranty. He told me that it was not his problem. He also wanted to back charge me the tax that I didn't pay the first time since I paid cash, and he found several other things that he was then going to fix, for a price. ( I have to note that the VW dealer in Ramsey found no other problems with the car.) When I told him that I didn't want him to touch my car again, he demanded payment for the labor of looking at it. I shoved $200 in his hand and had my car towed to a VW dealer in Ramsey. The worst thing about the experience was his total lack of professionalism, I felt victimized and like he was extorting money from me. He figured that once he had the parts out, i would have no choice but to pay him to fix it. It will cost me more up front to have it refixed, but i will save money in the long run because god knows what he would have done to this car. So take your car to a legitimate dealer who will stand by their work, someone who believes that quality workmanship and customer service IS his problem.