Mario's Shoe Repair

I've been getting my work shoes cleaned and polished here for a few years now, and they do a great job. Very reasonable price. I usually leave them and return later to get them. I was going to another local place for years but their customer service suffered after the father and mother stopped working there, and their son and daughter-in-law took over.

Mario's is "quaint", and yes old fashioned. As for customer service, I've not had any issues, but I can understand how that might be an issue for some.

If there was an option to give zero stars I would have rather. When I called Mario's to get their store hours and prices, before I could even finish my sentence, I was rudely interrupted with "You're going to have to bring them in, I obviously can't see them from where I am, I'M NOT GOD!" I don't know about you, but that's not the way to bring in business. Needless to say, I went elsewhere and will not be referring this place to anyone, ever.

I usually don't ever write business reviews, but their customer service is poor. I have a whole bag of heels sitting at home that I keep meaning to get repaired; I finally decided to give this place a call to find out their business hours so I could come in on a Saturday since this business is remotely close to my home. When I asked what their hours were for Saturday's, I was rudely told "It doesn't matter what time we are open on Saturdays. Come in now". Hmm, not sure what type of customers this place is used to - but most people attend to full time jobs on a Friday in the middle of the afternoon. I will gladly take my business elsewhere.

A little kindness & politeness go along way, especially when you are running a business :)

I went to Jimmy's to get my shoes repaired, only to find out they aren't accepting repairs until Mid August. RIDICULOUS. Besides the reviews I found on google, i went to Mario's anyways. Although the place does look like it could be shut down over night, the staff was pretty nice. I found out Mario died 29 years ago, and his wife, Anita and her brother Sal, now run the place. They did my repair while I waited and I had a friendly conversation with Anita. Although I haven't worn my shoes yet, I am hoping they are in better shape then when they came in. Please give this shop a chance. Local businesses are in dire need of our business to stay in business and TRUST me, Jimmy's in Pompton Lakes is not HURTING like Mario's is!

Repair shop from hell!!! My usual local shop has been overwhelmed lately (now I know why!!) so I tried this place to get my repair sooner for a trip. They ruined my $350 Donald Pliner shoes!!! And oh my goodness the crazy attitude I got when I tried to complain about the work, every bad word under the sun was used towards me. Definitely not going to mind the wait at my other shop, the work has always been great. Lesson learned.