I purchased a ring from here over two months ago and have been trying to return it ever since. I have contacted numerous times and been misled and told to call back in a day or two so she can "figure things out with her managers" (although initially Marina who sold me the ring said she owned the store). Finally, get some response saying "give me a few weeks as cash is low in the store" (even though she said she sells over $50,000 worth per day during the initial sale).
Finally, with my patience running out (and after calling the store ten times over three days to speak with Marina but to be constantly told that "she is not available or with a customer") I sent back the ring as she had alluded to before and apparently she rejected the shipment.
Moreover, the appraisal she gave me was clearly false as it stated the diamond was F color (when in reality it was I) and that the clarity was VS2 (when in reality it was I2).
I have no way of reaching Marina and hopefully she responds to this in some way! Otherwise, I do plan on taking legal action - but beware, this is a scamming store that lies, cheats and steals!
I will keep the people here posted of any change but, out of principle, I am going to fight to get the money back even if it requires court or other legal procedures.
Horrible experience in what is supposed to be a happy time!
PS - I have filed complaints with the NYC Department of Consumer affairs and Chase Credit Card services to resolve this. Per the Department of COnsumer affairs guide:
"Every written appraisal must state the standard of monetary value used (e.g., retail replacement). Persons engaged in the sale or appraisal of jewelry may not misrepresent the nature of an article of jewelry and must disclose that jewelry appraisals may vary as much as 25%. For sales of more than $75, very detailed sales slips must be given."
PS - Ring was appraised for $9,600 dollars by seller and by third party for less than half of that!
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