Manhattan Cruise Terminal

Impossible to pick up passengers upon arrival. So confusing and crazy busy. You can't figure out where the car waiting for you is? are upstairs, downstairs. Very frustrating . Even using cell phone communications. Maybe the signs are confusing or the parking slots are not numbered well or not marked at all. It's total chaos. BUT, THE CRUISE ON THE BREAKAWAY FROM MANHATTAN WAS FANTASTIC!

Very little room to park , very disorganized, and personnel were very rude. I went with my boyfriend to drop off his father who was going on a cruise, and we couldn't figure out where to park because there were no signs, and all the personnel that were standing there were not directing traffic. It seems like they're only there to yell at you when you make a wrong turn because that was what this guy was doing. People were being yelled at for parking in no parking zones, which again no one knew about because there were no signs. The personnel asked us where we were going on our way out, and we told him that we were trying to find the exit. He merely said "Ok," and motioned us to go forward, not left which is where we were supposed to go. His partner was off yelling at people for parking. I've never seen so many frustrated drivers. My boyfriend and I are keeping our fingers crossed that his father's future cruises will NOT be at this pier. I don't understand how there are others giving this place five stars, because I don't know anyone else who would. Are these workers at the pier?

It's so convenient to pickup my wife not far from buses and subway station. .

I unfortinally have not been there yet but I've seen good and bad reviews about it. I will be going there this Saturday. I cant wait to go on the Norwegian Gem. :) I am only saying that I loved it because they made me rate it.

The staff at the cruise terminal were rude and unprofessional, yelling conflicting information to people waiting for rides after the cruise. Their conduct will influence our decision to use this terminal again. It is a shame that a good vacation came to an end this way.