A Google User
Reviewed May 20, 2011 06:17
- Poor
#160020
Great facility, kiddie bowling lanes are a lot of fun ( but stopped working after about 40 minutes of party , promised unlimited use) . Dance floor is spectacular , but the music was too loud, I made about 5-8 attempts to make them lower the music, but apparently the show was run by stubborn teenagers , who refused to satisfy my demands. Btw I asked if the music could be adjusted before I booked the party, since I had my twins 1 yo party there and my oldest was sensitive to loud noises at that time, and I was told I could control it. I would say that this was my main issue with them. Also you could pay extra for character Carvel cake , which we chose for our oldest child to honor him , since the twins had their two cakes ordered from somewhere else. The same teenagers who ignored me before , decided to cut our third payed extra cake without showing it to us, they though since we had 2 other cakes, we would not need the 3rd one :) I was not charged for that cake after talking to the owner. When I told him that it would be nice to have adult supervision on the floor, he said I dont understand the business !! For the premium charge of $750 per 12 or 15 kids, my guests about 10 3-4 year olds had 1/2 slice of pizza each ( i also specified that i want plenty of pizza for our guest before hands) and I was not offered the leftovers :) they called Chill private party nowadays , maybe they under new management . But back in 2010 they had great place and typical "russian" customer service!!!
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