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Reviews to Mackool Eye Institute
While the physicians may be competent this place is definitely not customer focused. If you come here you can expect average wait times of 2 1/2 hours and zero information from any staff. There is no wifi available and cramped waiting rooms. This organization has to learn they are here to serve patients not physicians.
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WOW!! Today 9/24/2013 I brought my mother in for cataract surgery with Dr. Frank Titone. The first time she went, she was accompanied by my sister and I heard great feedback regarding the staff and clinic. Well today I was able to experience it firsthand and let me just say they are amazing!! The staff is professional, caring and funny they put all their patients at ease. From the moment the patient checks-in to the moment they leave the building they are cared and looked after. I will be recommending them to all my family and friends ... I give them 10 stars!!!!!
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I recently had cataract surgery on both eyes at the institute. Dr. R.J. MacKool performed the operations. I am thrilled with the results. Everyone there, from the front desk, to the surgical team was incredibly supportive and professional.
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I needed a fairly new procedure done to both eyes and Dr MacKool had been one of the doctors selected in the USA to test out this type of lens. He was just marvelous. He took time to explain everything and was patient and kind in every detail. All the staff were very nice and the entire experience was totally positive. I have since returned for check ups and have only the best possible things to say about the experience. I would definitely recommend him as he is top in his field. Also his grasp of other areas of medicine gives him an edge in understanding his patients needs.
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