Lulu Guinness

Called the store 15 times in two days regarding a return that they shipped BACK TO ME in Canada ..I Sent 3 emails... no reply. I was a good customer but am VERY UPSET NOW. Answer the phone please or enable your voicemail. Right now I'm out $850 plus shipping for a Cute but DEFECTIVE handbag. Not good!! The manager was helpful but is MIA now and no one is answering the phone or emails for 2 days.. Sorry, my friend killed himself and I was late giving them the credit card refund details so they sent the bag BACK TO ME IN CANADA instead of calling me and FOLLOWING up. I do not need this additional stress right now!!!! ha... they closed the store and reneged on their promise to refund me for the $850.00 purse... Then they lost one of the purse straps when they mailed it back to me in Canada. I am HORRIFIED by their customer service. They sent me a letter saying they wouldn't not follow through with the refund I had been promised earlier.. it looks like the store was just shut down and all of the unfinished customer service business such as mine was just dropped and now i am left with a damaged and DEFECTIVE $800.00 missing a strap that they lost and a HUGELY insulting letter and broken promises made by their staff... nice job. That was the third and final Lulu Guinness bag I will buy! They did however apologize for the delay in mailing back my purse!!!!

They were lovely young ladies, and their stuff is very nice. And very expensive and I'm a dude, so I just can't get above three stars.

A wonderful store with superior staff who are both knowledgable and helpful!