Louis Vuitton

Great selections but staff could be friendlier

Wanted to exchange a purse which I paid $2300 for a duffel bag that was $1800 and they wouldn't give me the rest on a gift card they said they will only do even trade. Then they told me the key on the bag had a scratch that they can't switch it and I had bought the bag 2 days ago. The worst customer service ever they need new staff to work and be respectful. I would never shop from this store ever.

I thought my experience at this store was nothing short of lovely. The staff went out of their way to make me feel comfortable and they went out of their way to get me something that was not available in store. I was delighted to be served delicious coffee while I was shown some options regarding bags. I left with a beautiful new handbag and a great wallet to match. I was helped by an associate and the store manager was also involved. I highly recommend this location, as they were very professional, knowledgeable and friendly.

I received a present from my sister last week. She got me the speedy mono 35 handbag from the riverside mall. When I first got it I saw a little mark from the inside of the bag, but my sister said it is not that visible so just forget about it.... but the light little dark and few days later in the morning I have noticed the mark was being so visible. I have only wore it once and it was the day that when i just got it; that night for like not even 5 hrs.

Within not even a week, Tuesday 8/15/2014 (2:35pm) I have gone to the store back with all the receipts and in good condition. The worker their name EUNICE (KUMSONG) OH; later realized that she have work there for almost an year, but as a same Korean. She was speaking in Korean and as a same race, I think she should be more nice and kind to customer but was very rude. She stands as SERVICE ASSOCIATE but, she literally cut all the words that I was trying to explain to her about what happened. Also the a man that who stands as store manager was being racist. I could feel it and the workers when they were touching my bag. DIDN'T EVEN WORE GLOVES. After visiting, there the bag on the handle got a leather scratched mark. I wouldn't of been better if i haven't gone there. REGRET IT.
Their attitude and all they saying are NO, replies and reviews are ALL negative No. I have never said to them that I was going to return or exchange it, I just wanted to know if they could take it to remove the stain. I don't know what they think of me (or to all the other customer.)

The lady takes the bag with her inside and treats my bag as if it hers?! I totally understand that It's not hers and I would just wont her to take easy and handle things more carefully. She also gives look to customers . It's not first time purchasing it there.,I purchased often and a lot in Louis Vuitton. but I really will be appreciated want to say that the workers bring down the quality of the high brand. After that incident, don't think the Louis Vuitton has that much of quality as before. I personally think the attitude and mind set of workers are very important. I would never specially shop there and even get Louis Vuitton anymore. Have no more interest in it.

I purchased an LV tote from another store (out of state) as a surprise for my wife. My wife wanted to exchange it for a larger tote, but when we asked to exchange, the sales associate claimed the bag was used and damaged. I failed to appreciate any amount of damage in the purse, as it was LITERALLY brand new. I asked to speak to the operations manager, Kimberly Thurman-Rivera who was equally unhelpful and told me I needed to take it up with the out-of-state LV store and there was nothing they could do for me as the tote had"signs of wear." My wife and I were made to feel like criminals for attempting to exchange what was, in fact, a brand new LV tote and this one store successfully turned what should have been a pleasurable experience into a nightmare. We subsequently went to a different LV store where we were treated properly and successfully exchanged the tote without any drama. If you are looking for an LV store with some customer service, don't go to this location.