Changed Name from Metro Limo, but Still the Same Despicable Co.
1. Went on the Winery Tour for a Bachellorette last year. The driver did not keep on schedule at all. We had to pick up a guest out east and he was 40 mins late. The first winery he was late picking us up, we had to call him to get us at the second one and the third we went looking for him. Where we found him was a whole other level of wrong, but I will explain that later.
2. The driver (Bernardo) brought a lady friend who sat in front with him, which was strange enough, but it got even stranger towards the end.
3. The limo was not in the greatest of shape. Definitely outdated. Some of the buttons didn't work or work properly and any radio stations barely came in.
4. As I stated earlier, the driver brought a much-younger lady friend (we thought it could possibly be his daughter) with him on the ride. We all thought it was strange, but figured it wasn't a big deal if it didn't affect us. Problem is, it did. When it was time to head home, we had to go find him (he should have been watching the time himself, but ok, no big deal.) We were about to call him when we noticed there were some people in the back of the limo--getting dressed. It was him and his friend. She quickly got out on the other side and into the front seat, hair messed. We were all outraged and disgusted. Some of us left our things and a bottle of our own liquor in there! Besides the fact that such behavior in gross and uncalled for!!
5. When we got dropped off, he asked for a tip in addition to the payment for the tour! Then when the leader of the group reconsidered, he refused her money and got nasty with her. He THREATENED her by saying he was going to charge her credit card on file with the company.
6. We have let the place know and are awaiting some form of condolences, but have not heard back from the female manager since the initial complaint. We were told this man was FIRED, but I doubt it.
Though we did not have as big of problems as the other group's that wrote here, what this company allowed to happen was completely UNPROFESSIONAL. For how much money you spend, service should be held to a higher standard. DO NOT GIVE THIS PLACE YOUR MONEY!!!
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