My experience with This office was the worse ever with this agency...Me and my family book a tour to Ireland last year, we were planning it for over a year, when it was time to leave at the airport we found out that I couldn't go any where, because I have my Colombian passport and permanent resident card from the United States, and I will need a visa to go there, we shouldn't get better information, yes, but I think that travel agency should know these better, we gave them all our information, and they knew I was colombian with colombian passport and permanent resident card form the United States...my family left and I had to stay home, I call liberty travel, went there couple times and never had the changes to talk to JP, who was the person who get our paper work, our money, and never told us that I need it a visa to get in Ireland, finally after 5 days being doing everything possible to get a visa and meet my family there, missing half of the tour already, I got the visa, and I go there, I call this agency to ask if someone can meet me there and take me where my family was, and i had my computer with me looking at the way to meet them, in case that they couldn't do anything about it and finally got to talk to JP, with my computer open in transportation options on my hands, she told me that i can fly there and stay in a hotel in Dublin by my self waiting for them to come back on my own expenses because it was not public transportation, I realized she was lying and didn't wanted to help, so when I got mad, told her that it was the most stupid thing i ever hear. She said that se will call me later, and we book a bus ticket to take me to the other side of the country by myself to meet my family to galway. no refound any moeny of offer me anything ...I totally lost time, my dreams to be there for ten days went to the garbage, and I wouldn't never recomend this agency is the worse costumer service, JP is not a proffesional at all.
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