Liberty Savings Federal Credit Union

Love their service they are helping me build my credit. The staff is very helpful and friendly at the branches in jersey city.

Coming from a big bank to a CU is a huge step, but one that is well worth it- many of the children complain about credit unions, when in fact it really goes with maturity about finances. The website and online banking are super plain and basic, no mobile app - but online bank opens fine. You get access to a network of CO-OP banks and free atms especially at 711/Walgreens/CVS with 0 fees! They helped me rebuild my credit and in less then 1 year, I now qualify for line of credit (store card/financing) with the same very big bank that denied me last year after using them for 10years! liberty savings is the real deal, i visit the union city office - Maria, Karen, and Carlos are the best, sure the wait can be long but the benefits outweigh the wait. A real community bank for the people!

They act like you are doing them a favor. They are not personable and when you or email they never never answer the phone nand don't reply to email or phone messages. The number of members doesn't matter because their service is inadequate on top of RUDE managers and customer service reps. The branch manager walked right by me and she knew I had a question for her and left for the day!!!!!!!!!

Six Weeks ago my wallet was stolen and I became a victim of identity theft. I immediately reported fraudulent activity on My checking account to Liberty Savings Credit Union. Not only was the money that was stolen from my account never reimburse, but the person in charge of this problem has ignored all my e mails, phone calls and messages regarding this very unfortunate matter. (person in charge of the problem, a LADY BY THE NAME OF BETH CHISOLM). Banking Institutions such as, PNC BANK, BARCLAYS BANK, CHASE BANK AND CAPITAL ONE, not only took care of all the fraudulent charges made on my accounts, but they had a new Credit or Debit Card in my mailbox within 48 hrs. If you're looking for a Banking Institution that's responsible and has good customer service, please do yourself a favor and stay miles away from this bank.

Sincerely,
Truly Yours,

Carlos A Soler

I thought this was a good bank i at least got a loan from them and i have bad credit but its not a good bank you can count on. Let me start by saying in a period of two months the bank system was down three times , you cant take money out. They only let you withdraw 200 dollars and it seems like the system in this bank is down often. What an inconvenience I had emergencies and i couldn't even take the money out the bank that i needed. They took three weeks to send me a debit card through the mail! Plus today 02-13-14 was a snow storm but the town roads are decent i go to the bank and its closed wtf are you serious they have a dun kin donuts a freaking dry cleaner and a restaurant and they are all open but nop this crapy ass bank is closed. TD bank is open chase was open even a bank i never heard of named crown was open. The least this bank could have done was open from 10-12pm mid day im going back to chase