Liberty Restaurant

Customer service is horrible and had a nail in my food smh

Food is sooooo good

Food was old and discusting it was so bad I took time out of my day to write this Liberty Restaurant YOU SUCK

April 19, 2014 Called Liberty Restaurant located on Richmond Hill to order for delivery, we ordered two sets of hot wings with two sodas. Received the food as ordered placed it on counter top and proceed to open the bag, but there was a LIVE GERMAN ROACH in the bag between the napkins. Alive and about to run for cover, I took the napkin threw it on the floor and smacked it with my slipper. I quickly began looking to see if there are any others. Thankfully no more I took to calling the restaurant to inform them of what I received and to request a refund. I called the restaurant at 7.56pm and said, I just ordered two sets of hot wings and there was a LIVE ROACH in the bag, the woman that answered the phone with a distinct Guyanese accent responded by saying A LIVE ROACH? I said yes a LIVE ROACH I do not want this food it send someone to pick it up and refund my money. She said oh they sprayed the restaurant yesterday and that is all the ones in hiding coming out. I responded to her that is not an excuse you are selling to the general public and this is not acceptable. She said well I will tell the owner and the only reason I sending the driver back is because of that. I hung up and waited and waited, after 40mins I called again and said to her I called earlier about the ROACH in my food are you sending someone ? she responded you not speak to me you spoke to the other girl. I said Let me speak with her, her response was simply SHE IS NOT HERE I said let me speak with the owner, again her response was SHE IS NOT HER and hung up the phone on me. I called again after 30 minutes and said “I spoke with you about the ROACH in my food she said “I am very busy here we have lots of orders wait hold on, came back after a few seconds and hung up the phone. Tired of waiting I went there to get a refund of my money which is $13.00 food + $2.00 tip, and spoke to the lady behind the bar wearing a red checkered shirt, who informed me she had only spoken to me once and did not hang up on me, the other woman just stood there and ignored me and I can hear both of them saying “ let her deal with it ” Moments later an Asian lady walked out from the kitchen area and walked next to me she tried to take the bag but I held it and said let me do it I ll show you the ROACH, I opened the bag took all the contents out and held up one of the hot sauce container so she can see the ROACH!!!! With minimum English tries to explain to me, they are busy with lots of orders and held me by my arm to show me the kitchen area and they are so busy that the driver does not have time to come to me. The lady with the red checkered approached me and said “you don’t have to be rude HELLO IF YOU GOT A ROACH IN YOUR FOOD WOULD YOU NOT BE GROSED OUT AND UPSET!!! I said had you not hung up the phone on me I would not be. They tried to speak quietly as possible not wanting the other customers to hear and to get me out as fast as possible, I tried to explain to the Asian lady, it’s not the drivers fault, and the women that are answering the phones are rude. They refunded me $13.00. I said give me back my tip also, what I work hard for my money as well. This restaurant is aware that there is ROACH problem and continues to serve the public food that is unhealthy unsanitary and unprofessional. The two women behind the bar are rude and not helpful in resolving issues, informing me they are very busy she does not have time. Time for what ? SELLING FOOD WITH ROACH INFESTATION. I WILL NEVER BUY FROM THIS PLACE AGAIN. I give them 0000 . They need to exterminate accordingly to the law, close and clean the facility properly before opening to serve the public. I thought to myself what if I had not seen the Roach and my house became infested as well. DO NOT BUY FOOD !!!

The food here is is good. The problem is the service more specific the delivery guy he stinks need I say more