LA Fitness

The gym is clean, the staff works hard to do so. I'm very disappointed that it's been open for months and so many services are not working. Mainly the Wifi. There is no clear answer as to why. The West Orange location has wifi but Kearny has dont nothing to advance.

Grading LA Fitness, Kearny, NJ

Facilities: A -- great place, plenty to offer, everything you need to get in a great workout.

Location: B -- could be better, could be worse

Customer Service -- F -- The staff could not be less helpful. I stopped in to use the club while in Newark for business. I politely asked the staff if they could assist me in calling a taxi (a very simple common courtesy). The staff answer to me (smugly and disrespectfully) that since I had a phone, I could do it myself. Absolutely clueless.

Summary: Good place to work out. Just don't challenge the staff by asking them to do ANYTHING.

so far, the 2nd best LA Fitness in Jersey. The number 1 is the LA Fitness in Piscataway, but it is way too far of a drive.

Pros:
+Clean Gym since they just opened 3 months ago (the Hispanic staff tried to maintain the cleanliness).
+Swimming lesson available
+plenty of equipment, cardio machines, space, etc (better than Planet Fitness)
+ginormous parking space, but appears to filled quickly after 6 pm
+not overcrowded compare to Clifton LA Fitness
+convenience since I live about 2 mi

Cons:
-No Sauna
-lots of kids wanna be tough guy (primarily high school kids)
-some young punk, homosexual tried to peek my dingdong while I was changing at the locker room, almost break his damn neck but I was afraid to go to jail and lose my govt career, so I choose not to hurt him
-lack of paper towel to wipe off the machine or equipment, but I can improvise using my imagination

Overall, this is an OK facility, but needs future modification.

Operations manager raised her voice at me when I asked about LA Fitness's policy on gym bags on the gym floor. She stated that I was in favor of hurting people. That offended me and I cancelled my membership on the spot less than a few weeks of joining. I was told by membership services verbally that gym bags were allowed on the gym floor. That is the first question that I ask any gym before I sign a membership form. After the cancellation, I called corporate and I was greeted by a well spoken customer friendly customer service representative. When I asked about their gym bag policy, they said, "LA Fitness does not have a policy preventing the use of gym bags on the gym floor outside of locker rooms." The takeaway from this is, there could be more customer focused management at the LA Fitness in Kearny to better the customer experience no matter the circumstance and...if the rules are in writing or not (verbal agreements to please the customer and tell them anything to sign a gym membership that has an initiation fee which cannot and will not be refunded), be aware that the operations manager can dictate the rules subjectively outside the scope of the corporate view and enforce their own personal rules. I am an advocate of safety.

Someone said no good instructors - I disagree since I am one of them -Our instructors are excellent in their field-We always give 150% to each class session. We have only officially started classes on April 5, 2016, with anything we must get to know our participants. So please come try each class for yourself and the make the judgement.

As for the facility - I believe there are behind the scene city ordinances which maybe delaying progress that - I can only speak for me - As a member for the last 6 years I can say the LA Fitness has not only made good on their promise to me when it came to new facility but some of the even surpassed my expectation. So I say wait it going to happen - and it will better then you imagine.