What a horrible experience!! I called 3 days in advance to schedule my appointment in which a woman explained to me that they would charge me $25 for a consultation fee. However, after I spoke with Virginia and I told her I wasn't comfortable paying $25 for a consultation fee without seeing what type of gowns they actually had in stock, she said she would charge me the $25 only if I tried on dresses. She asked me the type of dresses I was interested in, and I specifically told her NO LACE. She told me they have a variety of dresses, many in lace but there was something that would fit my requested style of vintage. I was satisfied with her offering, and my fiancé and I drove over for our scheduled appointment.
Upon arrival, I saw the bright pink awning with consignment dresses in the window, and discovered that this was the bridal shop; red flag number 1! We rang the bell and waited 15 minutes for Virginia to approach us. While waiting, we saw a rack full of lace dresses and my fiancé and I were debating if we should stay because we didn't see any other options. However, once Virginia approached us, she took us upstairs to where all the dresses were, because I specifically told her what type of dresses I was looking for, one would think she would have pulled them in preparation of our appointment....strike number 2!
We walked through the freezing room of laced dresses and found about 2 or 3 of interest. As I continued to search through the room, a woman over the intercom alerted Virginia that there were 2 women downstairs interested in looking at dresses and if they can come up. Virginia said yes, and as soon as they came up, my scheduled appointment seemed to no longer matter. She completely ignored me and gave 100% of her time and attention to the walk in's which by the way were never told about the $25 consultation fee that I was told. I was completely offended, never have I experienced such rude and unprofessionalism when looking for a dress. I highly recommend for any bride who would like to have a positive experience when looking for their dress to go else where, you pay for the type of service you get.