Kmart

ONE OF THE MANY STORES INSIDE THE BAY PLAZA SHOPPING CENTER!
THIS LOCATION STAYS BUSY. YOU CAN FIND SOME GREAT DEALS!

This place is terrible. There is no customer service whatsoever. I purchased a dresser to find parts missing tried to contact the store got hung up on twice. Went into the store the service desk tried to say the pieces should have been in the box, the girl had a bad attitude. Asked to speak to a manager. After about 5 mins the girl standing literally right next to the other rep goes..im a manager how can i help you. I said the whole time you stood here listening to this convo and waited for her to call a manager after 5 mins you said here i am. I requested to speak to a store manager was told she was the highest manager there at the time. Will now file a complaint with the main headquarters for playing games. After being told by this ghetto fake manager that the pieces should have been in the box and i could have misplaced them they didnt have anymore boxes in stock and could salvage pieces for me..i was pretty pissed i left and went to a diff location. Will not go to the ghetto co op city kmart again

Called the store just to find out of they still had a treadmill that was on sale in stock. The first time I called I was put on hold for 25 minutes and 33 seconds. The second time I called and explained why I called and also stated how long I was on hold the first call. I told them if they were not able to find out just let me know, after another 8 minutes and 49 seconds I just hung up. Called the Bruckner Blvd store and got an answer in 4 minutes and 20 seconds. Bay Plaza needs to work on thier customer service.

What I don't like is that the lines are always packed n some of the customer serv are rude n some are kind of nasty. But u could find people like this everywhere u go to shop. Cause I had found some of them like that on Target, JcP, Macy's n Sears.

I visited this Kmart about 2 weeks ago looking for dress pants. I asked a husky black woman that works in the men's department if they have dress pants. Her answer: "none in your size" (I never said they were for me). I then asked her what the biggest pants size was. She told me "maybe a 36" (Notice how I asked for the biggest general pants size? Not in dress pants). I felt so offended with her attitude to me throughout and how she answered my questions that I notified the manager on duty. She confronted the staff member, and the staff member lied saying that she explained everything to me (no she did not) and was saying a manager was right next to her during the incident (it was a Little Caesar's staff member). She refused to tell the truth, and I asked if it was possible for me to speak to someone higher up. I did, told them word for word what happened (my gf was with me the whole time and heard everything), and the higher up would speak to the staff member about it. I come to this Kmart often, and to be treated like that makes me want to avoid it at all costs. I'll stick to Target from now on